Shipping:

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All shipments are handled exclusively through Canada Post. The flat delivery fee is $120 accross Canada. The estimated delivery time will be approximately 5 - 15 days from the time of order.

 

Our base location is in Alberta, Canada, thus delivery times may vary depending on your location within the country, generally ranging between 5 - 15 days. If you desire added security for your delivery, kindly specify 'Signature Required' in the 'Notes' section during checkout. Please note that Vinyl Nosing bears no responsibility for lost or stolen items post-delivery, hence opting for 'Signature Required' is recommended for enhanced protection of your shipment.

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Edmonton, AB residents have the option to conveniently drop off and pick up their orders.

1. Please get in touch with us to place your order for custom vinyl nosing tailored to your stair treads.

2. Kindly remit a prepayment of 50% of the total order amount.

3. Deliver your vinyl plank flooring material to the designated address as indicated.

4. Subsequent to the completion of your vinyl nosings order, we will promptly issue an invoice and notify you accordingly.

5. Upon receipt of the remaining balance payment, we will confirm your order and facilitate its pickup at the predetermined date and time from the same location.

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NOTICE For Drop-Off / Pick Up Customers:

 

Kindly be advised that payment for your order must be received prior to your scheduled pick-up time. Based on past instances, electronic transfers may take up to one hour to process, depending on your financial institution. To minimize waiting time during your order collection, we recommend submitting your payment before your scheduled pick-up time.

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Returns:

 

Return Policy

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All sales are final as Vinyl Nosing specializes in crafting custom-made products, rendering them non-refundable.

Exchanges are solely accepted for items damaged during transit.

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Refunds and Exchanges

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To qualify for an exchange, customers must first notify Vinyl Nosing of any damaged products via email at 123albertastairs@gmail.com within 7 days of receiving the product.

Customers may be required to furnish proof of purchase and may be requested to provide evidence of the damaged product, either through photographs or by returning the damaged item(s) to Vinyl Nosing.

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Upon review, customers will be informed of the approval or rejection of their refund request.

The dispatch of the replacement product to the customer will be initiated following confirmation of liability from the carrier or manufacturer. If a replacement is unavailable, a refund equivalent to the full purchase price of the damaged item(s) will be issued to the customer.

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Refunds (if applicable)

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In instances where an approved return cannot be replaced, a refund will be processed. The credited amount equivalent to the damaged product will be reimbursed to the customer's original method of payment within 7 days.

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Late or Missing Refunds (if applicable)

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Delayed refunds often stem from processing times at banks or credit card companies. If 7 days have elapsed without receiving the refund, customers are advised to contact their banks and credit card companies to inquire about the status of their refund.

Should customers still not receive their refund after following the aforementioned steps, they are encouraged to contact us at 123albertastairs@gmail.com

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Sale Items (if applicable)

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Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

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Exchanges (if applicable)

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We only replace items if they arrive damaged. Should you need to exchange a damaged item for the same product, please email us at 123albertastairs@gmail.com and proceed with returning the item.

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Shipping Returns

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Prior to shipping your product for return, please contact us.

Customers are responsible for covering the shipping costs associated with returning items. Shipping costs are non-refundable. If a refund is issued, the shipping costs will be deducted from the total refund amount.

Delivery times for exchanged products may vary depending on the customer's location.

For items exceeding $64.00 in value, customers are advised to consider utilizing a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

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Lost or Stolen Packages

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Vinyl Nosing bears no liability for confirmed instances of lost or stolen packages delivered to the address specified in an order. Upon request, Vinyl Nosing will furnish confirmation of delivery to the provided address, including the date of delivery, tracking information, and shipping carrier details for the customer's investigation.

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Disclamer: 

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Non-Affiliation Disclaimer

Any product names, logos, brands, and other trademarks or images referenced within the Vinyl Nosing website (www.vinylnosing.com), social media platforms, or product reviews are the sole property of their respective trademark holders. These trademark holders maintain no association with Vinyl Nosing or its website and do not endorse or sponsor Vinyl Nosing or its products or statements.

Furthermore, Vinyl Nosing explicitly disclaims any affiliation, sponsorship, or partnerships with any registered trademarks unless explicitly stated otherwise.

For any inquiries or concerns, please reach out to Vinyl Nosing at 123albertastairs@gmail.com